JOB VACANCIES
Join the ENWENTA team!
We are looking for employees for the following positions:
Junior System Administrator (f/m/d)
To strengthen our team, we are looking for a Junior System Administrator (m/f/d) to work both at our office in Bolzano and at our clients’ premises across the province, in order to assist them with simple IT-related issues. You will play a key role in solving problems that may arise in the systems and will be able to analyse and deal with them independently or as part of a team.
YOUR NEW TASKS
- Support and troubleshooting
- Ticket processing in accordance with SLAs
- Troubleshooting as part of 1st level support
- Ensuring user communication (by telephone, email, ticket) and regular status updates/documentation in the ticket system
- Software maintenance, patch management
YOUR REQUIREMENTS
- Successfully completed training, e.g. as an IT specialist, system integration specialist, systems electronics technician, technical assistant for information technology, and at least 1 year of professional experience in IT customer support or hotline operations
- Experience in telephone IT support and in dealing with ticket systems is an advantage
- Experience of operating systems, Office environment and mobile devices;
- Very good written and spoken German and/or English skills;
- Good dialogue and communication skills;
- Class B driving licence
WE OFFER
- Meal vouchers
- A young and stimulating working environment
- Various training and development opportunities
- Employment contract: National Collective Labour Agreement for the Tertiary Sector, full-time (40 hours)
- Company events and team-building activities
- Place of work: Bolzano and the surrounding areas
Senior System Administrator (f/m/d)
To expand the team in the Bolzano office, we are looking for a Senior System Administrator who will work closely with our customers to support them in the management of advanced projects and accompany them, through implementation processes and high-level consulting, to the achievement of their goal. You will play a key role in solving critical issues that may arise in the systems and should be able to work independently and in a team, and will support the sales network to present technical solutions to customers.
REQUIREMENTS
- Degree in computer science or at least 5 years of experience in this role
- Good knowledge of spoken and written English, German and Italian
- Strong skills in: networks, servers, application and desktop virtualisation, IT infrastructure in general and security
- Excellent dialogue and communication skills
- Proficiency in implementing projects on CITRIX Virtual App and Desktop technology will be a preferential factor.
WE OFFER
- Meal vouchers
- A young and stimulating working environment
- Various training and development opportunities
- Employment contract: National Collective Labour Agreement for the Tertiary Sector, full-time (40 hours)
- Company events and team-building activities
- Place of work: Bolzano and the surrounding areas