JOB VACANCIES

Join the ENWENTA team!

We are looking for employees for the following positions:

Junior Help - Desk Operator

Junior System Administrator (f/m/d)

To strengthen our team, we are looking for a Junior System Administrator (m/f/d) who will mainly work for our customers located in the lower Vinschgau Valley, assisting them in dealing with simple ICT issues and supporting one of our employees already working on site. You will play a key role in solving problems that may arise in the systems and will be able to analyse and deal with them independently or as part of a team.

YOUR NEW TASKS

  • Support and troubleshooting
  • Ticket processing in accordance with SLAs
  • Troubleshooting as part of 1st level support
  • Ensuring user communication (by telephone, email, ticket) and regular status updates/documentation in the ticket system
  • Software maintenance, patch management

YOUR REQUIREMENTS

  • Successfully completed training, e.g. as an IT specialist, system integration specialist, systems electronics technician, technical assistant for information technology, and at least 1 year of professional experience in IT customer support or hotline operations
  • Experience in telephone IT support and in dealing with ticket systems is an advantage
  • Experience of operating systems, Office environment and mobile devices;
  • Very good written and spoken German and/or English skills;
  • Good dialogue and communication skills;
  • Class B driving licence

WE OFFER

  • A young and stimulating working environment
  • Training opportunities.
  • Staff events, leisure activities outside of work, lunch included
  • National collective agreement for the tertiary sector, distribution and service industry (CCNL Terziario), full-time (40 hours)
  • Place of work: lower Vinschgau Valley

    Senior System Administrator

    Senior System Administrator

    To expand the team in the Bolzano office, we are looking for a Senior System Administrator who will work closely with our customers to support them in the management of advanced projects and accompany them, through implementation processes and high-level consulting, to the achievement of their goal. You will play a key role in solving critical issues that may arise in the systems and should be able to work independently and in a team, and will support the sales network to present technical solutions to customers.

     

    REQUIREMENTS

    • Degree in computer science or at least 5 years of experience in this role
    • Good knowledge of spoken and written English, German and Italian
    • Strong skills in: networks, servers, application and desktop virtualisation, IT infrastructure in general and security
    • Excellent dialogue and communication skills

    Proficiency in implementing projects on CITRIX Virtual App and Desktop technology will be a preferential factor.

     

    WE OFFER

    • The opportunity to work in a growing company and contribute decisively to the company’s development, but also to your personal development. We recognise and appreciate commitment, motivation and dedication and offer our employees numerous opportunities for training and growth, as well as a healthy, young and stimulating working environment
    • Company welfare scheme: price agreements, leisure activities outside work
    • Work contract: CCNL Service Sector full-time – 40 hours
    • Permanent employment contract
    • Flexible working hours
    • Work location: Bolzano and remote